Question 1

Why does Consensus Sell move when source weights change?

Accepted Answer

Consensus aggregates multiple reference sources. When you change weights or lock different inputs, the blended sell-side estimate shifts to reflect the new mix. Treat it as a configurable snapshot for comparison, not a guaranteed executable venue quote.

Question 2

Why can black-market and CBN rates diverge?

Accepted Answer

Parallel (street) indications and official/CBN-style anchors represent different liquidity and policy constraints. Spreads widen in stress periods; P2PIndex surfaces them side by side for context—always verify what your bank or venue actually quotes at settlement time.

Question 3

Why do values sometimes show cached snapshots?

Accepted Answer

When live feeds are slow or temporarily unavailable, the UI may retain last-known-good values to keep the screen usable. Refresh when you need the freshest snapshot, and re-check the venue order for execution-critical numbers.

Question 4

Why can refresh succeed on one page but fail on another?

Accepted Answer

Different routes call different backends or rate limits. Network blips, source outages, or ad-blockers can block one request while another succeeds. Retry, change network, or report the failing route with a timestamp via Contact Support.

Question 5

How do Lock and Normalize interact when multiple sources are fixed?

Accepted Answer

Lock pins selected references so comparisons stay stable; Normalize adjusts scaling so pinned series remain visually comparable on the panel. If the chart looks unexpected after toggling both, use Reset (where available) and re-apply locks step by step.

Question 6

What does Reset restore, and what remains unchanged?

Accepted Answer

Reset typically restores default panel tuning for the current control surface. Separate browser-stored preferences (saved filters, weights, or account-linked settings) may persist until cleared in-product or by clearing site data—check each feature’s own save/restore affordance.

Question 7

Where is panel tuning stored, and how do I clear it?

Accepted Answer

Most tuning is stored locally in your browser for continuity across sessions. Clear P2PIndex site storage in browser settings, or use built-in reset controls on the affected page, then reload.

Question 8

Should I treat P2PIndex prices as final execution prices?

Accepted Answer

No. Use P2PIndex for screening and comparison. Final economic terms—including limits, fees, rails, and counterparty state—are always defined on the live venue order screen.

Question 9

Where should I verify final numbers and limits before paying?

Accepted Answer

Verify amounts, min/max limits, beneficiary names, payment rails, and order IDs only on the official venue order page immediately before you send funds.

Question 10

Can I settle trades outside the venue escrow flow?

Accepted Answer

Never. Off-platform settlement requests are a major fraud pattern. Keep chat, proof uploads, and release actions strictly inside the exchange’s active escrow order.

Frequently asked questions